online.ru@welcometoserbia.org
Shopping and Payments Terms
E-shop
Customers can make payments on this website for (and only for) services provided by Association “Dobrodošli u Srbiju”. This website is not selling any physical goods.
Method for payments is Credit/Debit Card via Banca Intesa NestPay Gateway. Cards brands accepted are: Visa, Master Card/Maestro, AmericanExpress and Dina Card. Other payment methods are not provided on this website.
In case of need for additional info on our services and prices, Customers can contact our Customer Service.
Customer Service
Address: Gospodar Jevremova 2/6, Belgrade 11000, Serbia
Telephone: +381 60 1849 443
E-mail: online@welcometoserbia.org
Company Info
Company full name (Serbian: Pun naziv pravnog subjekta): Udruženje Dobrodošli u Srbiju
Address: Gospodar Jevremova 2/6, Belgrade 11000, Serbia
Company Activities and Activities Code (Serbian: Delatnost i šifra delatnosti):
Fotokopiranje, pripremanje dokumenata i druga specijalizovana kancelarijska podrška, 8219
Company ID (Serbian: Matični broj): 28254920
Tax ID (Serbian: Poreski broj): 110700112
Web address – welcometoserbia.org
Telephone – +381 60 0622942
E-mail – online@welcometoserbia.org
VAT included in price
All prices are displayed with VAT included, and there are no hidden fees.
Complaints and Return policy
Customers can send Complaints to Customer Service e-mail address: online@welcometoserbia.org, or contact Customer Service via phone: +381 60 1849 443. After receiving your complaint, it will be considered and within 3 business days of filing a complaint, the customer will be informed of the outcome of the advertising process.
In the case of returning goods and recovering funds to the buyer who previously paid to one of them payment cards, in whole or in part, and regardless of the reason for the return, Welcometoserbia.org is obliged to make a refund exclusively via VISA, EC / MC and Maestro payment method, which means that at the request of the seller, the bank will make a refund to the card user.
Customers Privacy Protection
On behalf of the Association Welcome to Serbia, we commit ourselves to protect the privacy of all our customers. We collect only necessary, basic customer data and information necessary for doing business and informing users in accordance with good business practices and in order to provide quality service. We give customers the choice, including the ability to decide whether they want or not to be deleted from the mailing lists used for marketing campaigns. All customer information is strictly kept and only available to employees who need this information to perform the job. All employees of the Association Welcome to Serbia (and business partners) are responsible for respecting the principles of privacy protection.
Protection of Transactions Confidential Data
When entering payment card information, confidential information is transmitted through a public network in a secure (encrypted) form using the SSL protocol and PKI system, as the most up-to-date cryptographic technology.
The security of data during the purchase is guaranteed by the payment card processor, Banca Intesa AD Belgrade, as the complete data collection process is carried out on the bank’s pages. Your Card information is not available to our system at any time.
